I will NEVER Buy a Sony Product Again. I Hope You Do The Same.

December 22, 2009 paddlesports 4 comments

I have been a lifelong Sony customer and have been very pleased with their products.  I have purchased computers from Sony – cameras, walkman’s, alarm clocks, stereos, headphones, and televisions.  You name it I purchased it.

So in May of last year when I decided to upgrade my Sony XBR 40″ tube television, I didn’t hesitate, I bought a Sony 46″ LCD television, a KDL-46XBR to be exact.  Sony never did wrong by me and my almost 10 year old 40″ tube is still working great to this day.  Up to this point, I would recommend to all of my family, friends and readers.

Well, over the last few months, the Sony LCD panel has run into some issues.  Whenever I turn it on, the right side of the screen produces mirrored, mis-colored and black images.  The problem goes away after about 10 minutes but since I paid just under $3,000 for this tv, this type of behavior is unacceptable.  A few pictures are attached.

I understand that the Sony warranty is 1 year; however, when someone pays close to $3,000 for a piece a television, one would expect it would last for more than a couple of years.  This one didn’t even last 2 years.

So I called Sony Customer Relations yesterday.  They told me that they could possibly help me, even though I was out of warranty and that they needed me to pay a Sony Technician to come out and provide a written estimate before they could determine if they were willing to fix the problem.

Acting as diligently as possible, I contacted the local Sony Technician right after that call.  The technician came out yesterday afternoon and provided me with a written estimate of $1,911.00.  After paying the technician $70 to provide a written estimate Sony requested, I called Sony Customer Relations this morning.

This time, I spoke to “Fran” (employee ID “CXTF”).  After reviewing my file (but without looking at the written estimate I had in my hand that I had not yet faxed to her), she said the television was out of warranty and that there was nothing she could do.  She said that televisions are subject to wear and tear.  WEAR AND TEAR?  I don’t take it mountain biking with me.  It just sits in my living room, just like that 40″ XBR did.

I asked her if there was any supervisor I could speak to.  She said no.  I then asked her where she was, she told me that the Customer Relations Department is in Florida.  I again asked her where she was, she said she was in the Philippines.

Peculiar, there is no supervisor or any one else to speak to other than a customer service rep in the Philippines.

Money is not the issue, but as an attorney by trade (as well as an internet blogger and international magazine article contributor) I stand up for people that have been wronged.  In this situation, I feel that I have been wronged.  If I had that tv on for every minute of the 17 months it worked, I still would not have gotten the benefit of the bargain.  Sony, I expected more from you and your product – much, much more.

Over my life, I estimate I have spent about $50,000 on Sony equipment.  No more.  I’m going to take my business elsewhere if I cannot get a satisfactory resolution to this matter.

How do you think I should go about resolving this issue?
UPDATE: a few hours after posting the above entry, I received a call from Sony’s International Customer Relations.  He requested that I fax my receipt to him and that I would hear back from him later today or tomorrow.  I am hopeful we can resolve this matter in an amicable fashion.  I will keep everyone updated.

Categories: News

HP Computer’s Don’t Like African Americans

December 21, 2009 paddlesports Leave a comment

"I think my blackness is interfering with the computers ability to follow me…"

Categories: News

TheErg

December 20, 2009 paddlesports Leave a comment

TheErg has it’s own twitter feed.  You can follow it here.

It is watching and will be taunting you throughout the season…

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Kid Rock Style

December 18, 2009 paddlesports Leave a comment
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Jason Mraz

December 18, 2009 paddlesports Leave a comment

Pure.

Categories: News

From Rambo

December 18, 2009 paddlesports Leave a comment

Categories: News

Happy Dancing Across the World

December 18, 2009 paddlesports 1 comment

A fraternity brother sent this to me (nope, not the usual porn these jokers send me).

Some notes – he gets jacked up in Tonga, he stops by Alhambra (home of the erg), Nellis Airspace in Nevada, and of course, Los Angeles.

Thanks, Brendan.

Categories: News

More Johnny…

December 14, 2009 paddlesports Leave a comment

It is near the Christmas break of the school year. The students have
turned in all their work and there is really nothing more to do. All the
children are restless and the teacher decides to have an early
dismissal.

Teacher: “Whoever answers the questions I ask, first and correctly can
leave early today.”

Little Johnny says to himself “Good, I want to get outta here. I’m smart
and will answer the question.”

Teacher: “Who said ‘Four Score and Seven Years Ago’?”

Before Johnny can open his mouth, Susie says, “Abraham Lincoln.”

Teacher: “That’s right Susie, you can go home.”

Johnny is mad that Susie answered the question first.

Teacher: “Who said ‘I Have a Dream’?”

Before Johnny can open his mouth, Mary says, “Martin Luther King.”

Teacher: “That’s right Mary, you can go.”

Johnny is even madder than before.

Teacher: “Who said ‘Ask not, what your country can do for you’?”

Before Johnny can open his mouth, Nancy says, “John F. Kennedy.”

Teacher: “That’s right Nancy, you may also leave.”

Johnny is boiling mad that he has not been able to answer to any of the
questions.

When the teacher turns her back Johnny says, “I wish these bitches would
keep their mouths shut!”

The teacher turns around: “NOW WHO SAID THAT?”

Johnny: “TIGER WOODS. CAN I GO NOW?”

Categories: News

Little Johnny

December 14, 2009 paddlesports Leave a comment

A joke I received from a buddy about Little Johnny:

Little Johnny kept disrupting his third grade class
by regularly letting loud farts.

His teacher kept him after school. When she insisted
on knowing why he exhibited such offensive behavior,
Little Johnny said, “I do it because I can do it better
than anybody, and I’m very proud of that fact.”

The teacher says, “If I show you I can do it better
than you, will you stop?”

Little Johnny agreed and the teacher placed two pieces
of paper on the floor with identical piles of chalk
dust on each one. Johnny dropped his pants, squatted
down, farted and blew all but a tiny little speck of
dust off the paper.

The teacher dropped her panties, lifted her skirt, squatted
down and farted, but when she was done there was not
a trace of chalk dust left on the paper. Johnny was
astonished and asked if he could see her do it again.
She was willing and as she repeated the process, Johnny
peeked up underneath her skirt.

“No wonder you won!” he exclaimed indignantly, “You’ve
got a Double-Barrel!”

Categories: News

More OC1 Surfing

December 11, 2009 paddlesports 1 comment

This one is from Western Australia.

Categories: News

My New Nirvana

December 11, 2009 paddlesports 1 comment

Someone tell me where I can find water like this.  PLEASE.

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Nancy’s Memorial Paddle

December 8, 2009 paddlesports Leave a comment

Click here to see local news coverage of the memorial paddle in honor of Nancy Bergeson.

Categories: News

I Missed the Start of the Race AGAIN!

December 6, 2009 paddlesports 1 comment

My streak of not starting with the rest of the oc1 field continued yesterday at the Oceanside race.

The fun thing about missing the start was that I had my own start – while the field started in the harbor, I started on the beach.  I was putting my boat together on the beach and saw everyone heading south.  The race had started.

“F.”

So off I tore through the shore break (forget walking my boat back to the harbor).

With most of the oc1 and oc2s long gone by the time I paddled to the actual course, my goal was passing as many oc1s as possible.  I passed my first oc1, but won’t count it since the paddler was off the boat, in the water and fussing with his rudder.  He said he was OK, so I didn’t stop.  I did in fact pass a handful of oc1s (yes, they were paddling), oc2, and surfskis but Will, Chuck, and Emily were long gone by the time I got onto the race course.

The turn at (1:06 in the video) was pretty fun.  SUPs can’t turn very well, unless of course, they use an oc1s ama to deflect them around the turn.

The cool thing about these races are that, although there are some very competitive  paddlers, a bunch of these paddlers are out to have fun.  It’s the only time I have ever heard one racer ask another during a race if the other racer needed a tow – and mean it.

Categories: News

Indoor Paddling Canadian Style

December 3, 2009 paddlesports 3 comments

By now, most of the Long Beach paddlers have had the chance to visit the ICEA/SCDBC paddling/training facility in Rosemead.  Few of us, if any, have had the chance to visit a full-blown Olympic indoor paddling facility.  Kimm, one of your favorite paddlers from Vancouver, had a chance to visit Richmond Olympic Oval paddling tank.  Richmond’s Oval will be hosting the speeding skating events in the 2010 Winter Olympics.

Some pictures from Kimm’s Flickr feed.

Categories: News

Not a False Start

December 3, 2009 paddlesports Leave a comment

Categories: News