I will NEVER Buy a Sony Product Again. I Hope You Do The Same.
I have been a lifelong Sony customer and have been very pleased with their products. I have purchased computers from Sony – cameras, walkman’s, alarm clocks, stereos, headphones, and televisions. You name it I purchased it.
Well, over the last few months, the Sony LCD panel has run into some issues. Whenever I turn it on, the right side of the screen produces mirrored, mis-colored and black images. The problem goes away after about 10 minutes but since I paid just under $3,000 for this tv, this type of behavior is unacceptable. A few pictures are attached.
I understand that the Sony warranty is 1 year; however, when someone pays close to $3,000 for a piece a television, one would expect it would last for more than a couple of years. This one didn’t even last 2 years.
This time, I spoke to “Fran” (employee ID “CXTF”). After reviewing my file (but without looking at the written estimate I had in my hand that I had not yet faxed to her), she said the television was out of warranty and that there was nothing she could do. She said that televisions are subject to wear and tear. WEAR AND TEAR? I don’t take it mountain biking with me. It just sits in my living room, just like that 40″ XBR did.
I asked her if there was any supervisor I could speak to. She said no. I then asked her where she was, she told me that the Customer Relations Department is in Florida. I again asked her where she was, she said she was in the Philippines.
Peculiar, there is no supervisor or any one else to speak to other than a customer service rep in the Philippines.
Money is not the issue, but as an attorney by trade (as well as an internet blogger and international magazine article contributor) I stand up for people that have been wronged. In this situation, I feel that I have been wronged. If I had that tv on for every minute of the 17 months it worked, I still would not have gotten the benefit of the bargain. Sony, I expected more from you and your product – much, much more.
Over my life, I estimate I have spent about $50,000 on Sony equipment. No more. I’m going to take my business elsewhere if I cannot get a satisfactory resolution to this matter.