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Why I Hate Charter Cable

October 20, 2011

I have been thinking about switching from Charter Cable to UVerse so I logged into my Charter online account.  I was locked out after a few failed password attempts so I used the chat box to get the password reset.

This is yet another reason I hate Charter:

Chat Transcript

You have been connected to TTD Naomi .
TTD Naomi :  Hi, Scott. Thank you for contacting Charter Communications. This is Naomi. How can I help you today?
scott wu:  i’ve been locked out of my account
scott wu:  Account #: xxxxx
TTD Naomi :  I know that it is important for you to log in to your account today. I can certainly help you with your online account.
scott wu:  billing address: xxxxxx
TTD Naomi :  I will provide your username and reset the password.
TTD Naomi :  Thank you for the service address.
scott wu:  thanks
TTD Naomi :  Is this for your “My Account” online to view bills and make payments?
scott wu:  no, it’s to see what services i have so i can compare to uverse.
TTD Naomi :  Thank you for the confirmation, Scott. Do you have a bill handy? Can you please verify the Security Code?
scott wu:  xxxx
TTD Naomi :  Yes, you are correct. Thank you, Scott, for verifying all the information requested.
TTD Naomi :  I see that you entered as your email address. Can we have this as the contact email address for your account?
scott wu:  no
scott wu:  please just reset my password. thanks.
TTD Naomi :  No problem. Thank you.
TTD Naomi :  Please provide me with a password composed of at least eight (8) characters. Also, it must have at least one (1) capital letter, one (1) small letter, one (1) number, and it may include special characters.
scott wu:  ******
TTD Naomi :  Please revise the password. The system would not accept it because it is similar to the username.
scott wu:  for christ’s sake
scott wu:  IH8tCharterCable
scott wu:  That’s my new password
TTD Naomi :  Can we remove the “charter?” It is restricted by the system and can’t be included as part of a password?
TTD Naomi :  ***Can we remove the “charter?” It is restricted by the system and can’t be included as part of a password.
scott wu:  IH8tChrterCable
TTD Naomi :  Thank you. I have successfully reset your password. Please try to log in to your online account using IH8tChrterCable as the password
scott wu:  Thanks.

Freaking retards.

4 Comments leave one →
  1. Lovi Skeletor permalink
    October 20, 2011 3:08 pm

    Siri would have been more help than Naomi.

  2. October 20, 2011 4:39 pm

    Hello Scott,

    My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I came across your blog and am sad to see you are looking to switch providers. There are always better ways to handle each situation, and I would love to hear your feedback as to what the agent could have done to better assist. I am also an expert at resolving all billing, technical, and customer service issues so please send an e-mail to with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “CharterAbby –“ in the subject line so that I can keep an eye out for the e-mail.

    Here’s a link to the Charter Social Media Team webpage for your reference:

    Looking forward to resolving your concerns,

    Abby Catron
    Senior Social Media Specialist – Charter

  3. October 20, 2011 5:42 pm

    Bravo. IalsoH8Chrtrcablewithamotherf**ingpassion.

  4. effectivepull permalink*
    October 21, 2011 10:20 am

    How Charter has destroyed my enjoyment of TiVo

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