Why I Hate Charter Cable
I have been thinking about switching from Charter Cable to UVerse so I logged into my Charter online account. I was locked out after a few failed password attempts so I used the chat box to get the password reset.
This is yet another reason I hate Charter:
Chat TranscriptYou have been connected to TTD Naomi .TTD Naomi : Hi, Scott. Thank you for contacting Charter Communications. This is Naomi. How can I help you today?scott wu: i’ve been locked out of my accountscott wu: Account #: xxxxxTTD Naomi : I know that it is important for you to log in to your account today. I can certainly help you with your online account.scott wu: billing address: xxxxxxTTD Naomi : I will provide your username and reset the password.TTD Naomi : Thank you for the service address.scott wu: thanksTTD Naomi : Is this for your “My Account” online to view bills and make payments?scott wu: no, it’s to see what services i have so i can compare to uverse.TTD Naomi : Thank you for the confirmation, Scott. Do you have a bill handy? Can you please verify the Security Code?scott wu: xxxxTTD Naomi : Yes, you are correct. Thank you, Scott, for verifying all the information requested.TTD Naomi : I see that you entered firstname.lastname@example.org as your email address. Can we have this as the contact email address for your account?scott wu: noscott wu: please just reset my password. thanks.TTD Naomi : No problem. Thank you.TTD Naomi : Please provide me with a password composed of at least eight (8) characters. Also, it must have at least one (1) capital letter, one (1) small letter, one (1) number, and it may include special characters.scott wu: ******TTD Naomi : Please revise the password. The system would not accept it because it is similar to the username.scott wu: for christ’s sakescott wu: IH8tCharterCablescott wu: That’s my new passwordTTD Naomi : Can we remove the “charter?” It is restricted by the system and can’t be included as part of a password?TTD Naomi : ***Can we remove the “charter?” It is restricted by the system and can’t be included as part of a password.scott wu: IH8tChrterCableTTD Naomi : Thank you. I have successfully reset your password. Please try to log in to your online account using IH8tChrterCable as the passwordscott wu: Thanks.