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Why Apple is Awesome

March 17, 2012

I bought a 1TB Time Capsule in early 2009 (it was version 2 of the Time Capsule). For those of you that don’t know what a Time Capsule is, it’s a hard drive connected to a router. It’s been fairly bullet proof until today. We got back from Disneyland today and couldn’t connect to the internet.

After dealing with the disaster that is Charter Cable customer service/tech support, we isolated the problem – it was the Time Capsule’s router. I quickly got on the phone with Apple. A dude with a euro accent helped me. For some reason, that accent puts me at ease more than the accents I usually hear when calling customer support (see Charter after hours and Dell).

We went through a few tests and he told me that I had to take the unit into an Apple Store. He made an appointment this evening at the Glendale Apple Store for me so I had dinner then headed down to the Apple Store.

I was early and expected to wait until my appointment time but was pleasantly surprised when a Genius came to me about 20 minutes before my scheduled time. I explained my problem and in a few minutes, the Genius exchanged my 3 year old 1 TB Time Capsule (version 2) for a brand new 2 TB Time Capsule (version 4).

This is why I buy Apple. And this is why I will continue to buy Apple.

A shot from the Santa Monica photo walk with Trey Ratcliff. The little girl was the daughter of one of the hundreds of photographers participating in the photo walk.

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