Skip to content

Why Apple is Awesome

March 17, 2012

I bought a 1TB Time Capsule in early 2009 (it was version 2 of the Time Capsule). For those of you that don’t know what a Time Capsule is, it’s a hard drive connected to a router. It’s been fairly bullet proof until today. We got back from Disneyland today and couldn’t connect to the internet.

After dealing with the disaster that is Charter Cable customer service/tech support, we isolated the problem – it was the Time Capsule’s router. I quickly got on the phone with Apple. A dude with a euro accent helped me. For some reason, that accent puts me at ease more than the accents I usually hear when calling customer support (see Charter after hours and Dell).

We went through a few tests and he told me that I had to take the unit into an Apple Store. He made an appointment this evening at the Glendale Apple Store for me so I had dinner then headed down to the Apple Store.

I was early and expected to wait until my appointment time but was pleasantly surprised when a Genius came to me about 20 minutes before my scheduled time. I explained my problem and in a few minutes, the Genius exchanged my 3 year old 1 TB Time Capsule (version 2) for a brand new 2 TB Time Capsule (version 4).

This is why I buy Apple. And this is why I will continue to buy Apple.

A shot from the Santa Monica photo walk with Trey Ratcliff. The little girl was the daughter of one of the hundreds of photographers participating in the photo walk.

Advertisements
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

  • RSS What’s Scott Doing Now?

  • teamLARD Twitter Feed

  • Enter your email address to follow this blog and receive notifications of new posts by email.

    Join 18 other followers

  • %d bloggers like this: